Using an IT ticketing system makes it easier for you to get help when you need it. This system allows you to quickly submit a request and know it’s being handled. You’ll receive updates as your issue progresses, and you can check the status anytime—no guessing, no waiting in the dark. It helps ensure your request goes to the right person, gets prioritized properly, and is resolved faster.
Need a hand getting started? This section answers the most common questions about using our IT Helpdesk—from submitting tickets to tracking responses—so you can get support quickly and confidently.
Simply go to the registration page. You’ll need to provide your name, email address, and create a password. Once you’ve registered, you’ll receive an email to verify your account. Just click the link to complete the registration process.
No problem! Our IT department will set one up for you so you can get started.
Once your account is fully registered, you can submit a ticket to the IT Department using a simple form. You can also email any issues to [email protected] to automatically start a new ticket.
When you receive a response from the IT Department—delivered straight to your inbox—you can simply reply to that email to update your ticket. You can also log into your account at any time to view the status of your ticket and add additional details.
For those without an email address, you will need to log into your account to make any updates.
When you are experience an issue with hardware (computer, printer, Alworx phone)